Systems Support Specialist – Wheeling, IL

Please reference code HELPDS

SUMMARY

Taubensee Steel & Wire Company is a growing manufacturer of quality wire and cold drawn bar with three facilities in Illinois and Kentucky. We are an innovative team that thinks outside the box and find it to be exciting to be a part of American Manufacturing. We are looking for a Help Desk Specialist to interact and support our over 100 users both onsite and remotely with hardware, software, mobile device and equipment issues and questions.

No day is ever the same. Self – directed and motivated individuals will succeed in our engaging environment. Troubleshooting, innovative ideas and communication skills, both written and verbal, should be second nature. Expect interaction at all levels. Your ability to communicate complex technology in relatable terms is essential. Confidentiality is of utmost importance in this position.

If you have a MIS/Computer Science degree or applicable training and have some help desk support experience and love Apple products, we encourage you to apply. In this role, you will provide maintenance of the client computer & device environment (Mac, PC, iPhone & iPad) by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, configuration management, performing maintenance, upgrades and configurations. With opportunities for career growth, this is an exciting time to join our organization!

REQUIREMENTS

Technical Expertise

Strong knowledge of Apple systems, computers, laptops, mobile devices
Able to perform effective hands-on technical support and can be a resource to anyone who needs technical aid
Has excellent understanding of network design standards and can effectively aid the Systems Administrator to operate, administer and maintain network and server systems by Apple, Microsoft, UNIX, Linux, Cisco, HP, and Others
Understands network security and can implement standards based on organizational policies and controls
Has strong demonstrated understanding of additional network standards such as DNS, DHCP, LDAP, VLAN, Web Proxies, Firewalls, NAT, SSH, Telnet
Can aid the Systems Administrator in operation, setup, configuration, and troubleshooting VMware vSphere, VMware ESXi, Microsoft Windows, RedHat Linux, and Apple macOS (Macintosh) systems
Understands the importance of backing up systems and proper maintenance of in production systems

EDUCATION and EXPERIENCE

BS/BA in Information Technology or Computer Science is preferred
Certification (CompTIA Network+, CompTIA Security+ etc.) or relevant accreditations or certifications are a plus
Related experience preferred
Proven experience in a Help Desk role or similar role preferred
Strong communication (verbal and written) along with strong organizational skills are required