Taubensee Background

Help Desk Support Specialist – Wheeling, IL

Please reference code HELPDS

SUMMARY

Taubensee Steel & Wire Company is a growing manufacturer of quality wire and cold drawn bar with three facilities in Illinois and Kentucky.  We are an innovative team that thinks outside the box and find it to be exciting to be a part of American Manufacturing.  We are looking for a Help Desk Specialist to interact and support our over 100 users both onsite and remotely with hardware, software, mobile device and equipment issues and questions.

No day is ever the same and in our autonomous environment. Self – directed and motivated individuals will succeed.  Troubleshooting, innovative ideas and communication skills, both written and verbal, should be second nature. Expect interaction at all levels. Your ability to communicate complex technology in relatable terms is essential. Confidentiality is of utmost importance in this position.

If you have a MIS/Computer Science degree or applicable training and have some help desk support experience and love Apple products, we encourage you to apply.  In this role, you will provide maintenance of the client computer & device environment (Mac, PC, iPhone & iPad) by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, configuration management, performing maintenance, upgrades and configurations. With opportunities for career growth, this is an exciting time to join our organization!

 

REQUIREMENTS

Technical Expertise

  • Strong knowledge of Apple systems, computers, laptops, mobile devices
  • Able to perform effective hands-on technical support and can be a resource to anyone who needs technical aid
  • Has excellent understanding of network design standards and can effectively aid the Systems Administrator to operate, administer and maintain network and server systems by Apple, Microsoft, UNIX, Linux, Cisco, HP, and Others
  • Understands network security and can implement standards based on organizational policies and controls
  • Has strong demonstrated understanding of additional network standards such as DNS, DHCP, LDAP, VLAN, Web Proxies, Firewalls, NAT, SSH, Telnet
  • Can aid the Systems Administrator in operation, setup, configuration, and troubleshooting VMware vSphere, VMware ESXi, Microsoft Windows, RedHat Linux, and Apple Mac OS X systems
  • Understands the importance of backing up systems and proper maintenance of in production systems

 

EDUCATION and EXPERIENCE

  • BS/BA in Information Technology or Computer Science is preferred
  • Certification (CompTIA Network+, CompTIA Security+ etc.) or relevant accreditations or certifications are a plus
  • 4+ years related experience preferred
  • Proven experience in a Help Desk role or similar role preferred
  • Strong communication (verbal and written) along with strong organizational skills are required




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